• EVENT CREATE CASE
• CREATE NEW CASE
• LIST ONCALL CASES
• LIST ONCALL CASE WITH SLA WARNING

CREATE CASE FOR HM ALERT

Category Priority 1 2 3 4 P 5 6 J Resource CHOOSE RESOURCE1ST LINEAGNETA HELLSTRÖM KVIST ANDERS FROSTAHL ANDREAS BLOMSTER ANDREAS NIKLASSON BIRGITTA HAGLUND CHRISTOFFER GRANLUND CHRISTOPHER JÖFORS DANIEL PAULI FILIP ALPTEG JAN-OLOF SJÖGREN JENNY ANDREASSON JOHAN JENSEN PHILIP MALM PHILIP PETERS Case Comment (Optional) Case Description(Optional)

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Hogia Public Transport Systems AB

HOGIA PUBLIC TRANSPORT CASE MANAGEMEN

• EVENT CREATE CASE
• CREATE CASE
• CASE WITH SLA WARNING

..:CREATE CASE:..

CUSTOMER Choose Customer CATEGORY PRIORITY 1 2 3 4 P 5 6 J

RESOURCE: CHOOSE RESOURCE1ST LINEAGNETA HELLSTRÖM KVIST ANDERS FROSTAHL ANDREAS BLOMSTER ANDREAS NIKLASSON BIRGITTA HAGLUND CHRISTOFFER GRANLUND CHRISTOPHER JÖFORS DANIEL PAULI FILIP ALPTEG JAN-OLOF SJÖGREN JENNY ANDREASSON JOHAN JENSEN PHILIP MALM PHILIP PETERS

CASE COMMENT:

CASE DESCRIPTION:

HOGIA PUBLIC TRANSPORT SYSTEMS, SE-444 28 Stenungsund, Sweden, 0046 303 69069

HOGIA PUBLIC TRANSPORT CASE MANAGEMEN

• HM EVENT CREATE CASE
• CREATE NEW CASE
• LIST ONCALL CASES
• LIST ONCALL CASE WITH SLA WARNING

..:LIST ONCALL CASES:..

List oncall incidents & create case on each

HOGIA PUBLIC TRANSPORT SYSTEMS, SE-444 28 Stenungsund, Sweden, 0046 303 69069

• EVENT CREATE CASE
• CREATE NEW CASE
• LIST ONCALL CASES
• LIST ONCALL CASE WITH SLA WARNING

..:CASE WITH SLA WARNING:..

List incidents with SLA warning

HOGIA PUBLIC TRANSPORT SYSTEMS, SE-444 28 Stenungsund, Sweden, 0046 303 69069